Refund Policy

Hey, sometimes it happens; You order something that you think will be perfect, and when it arrives, it’s not quite like you envisioned. Let’s not dwell on that, though. Let’s get your item returned and find something that fits you better.

We’ve designed our return policy so you can shop with complete confidence.

If for any reason you are not completely satisfied with the quality or fit of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, so long as you return the item within 30 days of our delivery. Contact our team members before sending any returns. We want your purchase to inspire a grin, never a grimace.

Returning or Exchanging New Items

We ask that you carefully try on all gear indoors. Do not remove tags or lose packaging. If your item doesn’t fit or simply does not meet your expectations, place it in its original packaging, Request and fill out the return sheet and send it back. We will take care of the rest.

To make sure the item you return is in brand new, re-sellable condition our Returns Department checks for the following:

• Any signs of wear include but are not limited to grass stains, dirt, markings of any kind, odors, or scuffs.
• All apparel must have its original tags attached. Without tags, exchanges or returns will not be accepted.
• Warm-up suit parts – any item sold as a set must be returned as a set.

What items are NOT eligible for exchange or return? 

• Customized jerseys: This includes jerseys with your personal name and/or number. All customized jerseys are ineligible for exchanges or returns.
• Any item purchased using a Promo code or received as a gift.
• Customized/team items, club/team orders, and large quantity orders cannot be returned.

When do I receive my refund?

• Refunds are processed 1-3 business days after we receive and inspect your package.
• Refunds are made in the same form as the original payment received.
• You will receive an email when your refund is processed.

How do I return merchandise?

Once you have confirmed that the item you wish to exchange or return is eligible and you have filled out the return sheet supplied by our customer service, you can send the item(s) back to our facilities. You can use the carrier of your choice, the shipping cost to us is your responsibility. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost en route. We do not accept CODs or packages marked “Bill Recipient”.

Defective Items:

All items we receive here have gone through extensive quality control inspections by their manufacturers which means we rarely receive defective items. If you receive a defective item in any form, just let us know and we will replace the item in no time, after we received the defective one. Our shoes, balls, jerseys, and all other equipment are subjected to the tough and rigorous nature of the game and therefore the wear and tear of these items is inevitable.

CONTACT US

US Address: 520 S Broadway St, McAllen, TX 78501, United States

Email: xunrui001@gmail.com